Communication
The Lost Message
A major order has been produced incorrectly. The client claims to have requested something different, Sales points to Planning and Planning blames Production.
The original message passed through several conversations, emails and departments. During each handover, something was lost, changed or unconsciously filled in.
The teams must discover what the client actually requested and deliver the correct message to Production before the same mistake is made again.
Practical
- Length
- 75 minutes outside, plus the debrief. Two and a half hours all in.
- Group size
- 4 to 50 people, in teams of 4 to 6.
- What you need
- One phone per team, shoes you can walk in, and a room for the debrief.
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