Conflict at work
Fault Lines
Sales has secured a major contract that Production claims is impossible to deliver. Both departments blame each other and cooperation has almost completely broken down.
The teams investigate how the conflict began. Along the way, they discover that both departments possess valid information but also make incorrect assumptions about each other.
To save the contract, they must separate facts, interests and frustrations and find a solution that allows both departments to move forward.
Practical
- Length
- 75 minutes outside, plus the debrief. Two and a half hours all in.
- Group size
- 4 to 50 people, in teams of 4 to 6.
- What you need
- One phone per team, shoes you can walk in, and a room for the debrief.
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